Homeowners, we want to reassure you that your current warranty with Liberty Home Builders remains in full effect. You can continue to follow the same process for submitting warranty claims as you did before. Our team is committed to providing you with the same level of service and support, ensuring your home remains a place of comfort and peace of mind.

At McKinley Homes, we don't stop caring after the sale is over. If you're a McKinley Homes homeowner and have a question or concern, simply log into Homeowner Central below and let us know how we can help.

McKinley Homes will require ALL service requests to be submitted via Homeowner Central. A valid email address and phone number are required for prompt service.

Access Homeowner Central

Frequently Asked Questions:

What if I don't have or can't find my login information?

At the time of your New Home Demonstration, a Warranty Service Sticker was placed on the inside of the cabinet located under your kitchen sink. If you’ve forgotten your username and/or password, there are links to obtain your username (typically your email address) and/or reset your password when you click on “Access Homeowner Central" on our website.

What happens once I submit my request through Homeowner Central?

Once the request is submitted and received, you will be contacted by the Construction Manager assigned to your neighborhood within 48 business hours. Please be aware that if a request is submitted over the weekend, the request will not be seen until Monday during normal business hours.

What if I need immediate assistance or emergency service?

How to Obtain Emergency Service or After Hours Service:

Emergency Service is defined as:

• Water Intrusion
• No heat if outside temperature is below 50°F
• No air conditioning if outside temperature is above 80°F
• Electrical problems of a life-threatening nature that cannot be solved by turning off breaker
• Plumbing problems which affect the main supply or drain lines

If you are experiencing any of the issues defined above, please refer to the Warranty Sticker located on the inside of the cabinet under your sink to obtain the contact information for the contractor corresponding to the problem.

What information do I need when I contact the contractor concerning an emergency?

Before calling the contractor, please have the following information to provide them:

• Your Name
• Street Address
• Subdivision Name
• Date you closed on your new home
• Home and Work Telephone Numbers
• Exact nature of your problem